FAQs

All our handsets are unlocked and can be used on any network. Weather on contract or Pay As You Go. So yes you can use your existing SIM regardless of network and irrespective wheather it is a PAYG or contract SIM card If you have any further questions feel free to give us a call on 01628 539 984 or email sales@matobshop.co.uk

For what these phones are and do they are very good value. The reason they may appear expensive compared to a "Nokia" or a "Samsung" is for two primary ````reasons. The 1st reason is cost of manufacturing, most our phones are manufactured in 10,000s whereas a "Nokia" will be manufactured in millions and thus the unit price is cheaper. The second reason is that the majority of mobile phones you see on the high street are endorsed / subsided by the networks in order to encourage people to take out contracts or use the respective network's services. So for example when you get a Nokia N95 for free, it’s on an expensive long contract and the money the network makes helps subsidise the cost of the handset. If you wanted to buy an unlocked and unendorsed Nokia N95 it would cost in the region of £500, when looked at like this, our handsets offer great value and peace of mind which is priceless.

Generally there are two factors to consider when deciding which network to choose. 1. The network coverage in the area in which the phone is going to be used, you can check network coverage by postcode here 2. If the you are going to be making lots of outgoing calls to a particular network or someone is going to be calling you alot, then choosing the same network can often work out more cost effective. You can check the network call charges here. If you have any further questions give us a call on 01628 539 984 or email sales@matobmobile.co.uk

Should you require any accessories or spare parts for your phone you can visit the Matobmobile shop

For more information about our phones please visit our product downloads page here alternatively contact us on 01628 539 984 or email us at sales@matobshop.co.uk.

Orders placed before 2pm (within mainland Britain) will be delivered next working day between 9am and 5pm by Parcel Force, and will need to be signed for. If there is no answer when the order is delivered a card will be put through your letterbox advising you of the attempted delivery, and the delivery will either be re-attempted the following day and the day after or the package will be available at your local post office or Parcel Force depot. Either way the driver should explain this on the card they leave. Orders shipped to outside mainland UK will usually take between 2 - 5 days, depending upon where in Europe you are. If you have any further questions in relation to how long your order will take please either use your tracking number or give us a call on 0871 2226252 or email sales@matobshop.co.uk

All our products come with a full manufacturer's warranty for 12 months. If the phone develops a fault within the 1st 12 months please call us to obtain a Returns (RMA) Number. Depending on stock availability and manufacturer policy we should generally be able to ship an immediate replacement.

If you are registered disabled, then you may be eligible to purchase a Matob Mobile big button or easy to use mobile phone or landline without paying any VAT.

Currently, all sight and hearing disabilities are eligible for the ‘VAT relief’. Other disabilities are also acceptable, but in all cases we must receive a declaration of eligibility, for you to receive zero VAT on your purchase. If you would like a form please download and print it from here or contact us on 01628 539984 or sales@matobshop.co.uk and request that we send you a copy.

Once you have completed the form please either scan and email your completed form to sales@matobshop.co.uk, fax it to 08704321996 or post it to Matobmobile, Building 120, 136 Edinburgh Avenue, Slough Trading Estates , Slough, Berkshire, SL1 4SS (N.B. make sure you have included a contact number for us to call you on).

Once we have received the completed form we will call you, so you can place the order over the phone. If you are in any doubt as to whether you are eligible to receive goods zero-rated for VAT, you should consult ’Notice 701/7 VAT reliefs for disabled people’ or contact the ‘National VAT Advice Service’ on 0845 010 9000. Please note that unfortunately we are unable to refund VAT after you have placed an order where you have paid VAT.

Unfortunately not all products can be ranged in the shop. This may be because the item is not ranged in the UK or could be an older model. Please can our team on 01628 539 984, who will be able to see if we do have any in stock, or assist you with a recommendation of a suitable handset for your needs.

We hope you are happy with your purchase from Matobmobile. However if you wish to return or replace a product, then please carefully read the information and follow the instructions below before sending back your item. If you are within our 14 day cooling off period you may return the goods for an exchange or refund providing the item is still in the original packaging. If the product is faulty it can be returned for an exchange within 12 months of receipt. Before returning any products, for any reason, a returns authorisation form and number must be obtained by either emailing calling or writing to our returns department (see details below). The returns authorisation form must inserted in the returned package. Returns received without an approved returns authorisation form unfortunately can not be accepted at our warehouse. If for any reason you are unhappy with your purchase, you can return it to us unopened in its original condition (with any seals, screen protectors and wrapping intact and manuals present) within 14 days. We can only except the return open or used if faulty. The total cost of the product, excluding delivery, will be refunded within 30 days. Any products opened, incomplete, used or damaged will be ineligible for a refund. If the product you receive is defective, faulty or damaged you can return the product in its original packaging for a refund or replacement/exchange within 30 days. If a product becomes faulty or defective within the manufacturer's limited warranty period (usually 1 year) then the product can be returned to us. Depending upon the product we may be able to offer an immediate replacement. i.e Once the faulty unit has been received by us, we will verify the fault and send out a replacement product. If we are unable to offer an immediate replacement we can provide you with the manufacturers details for you speak to them directly to try and resolve the issue. The manufacturer's warranty on the replacement product will be for the remainder of the original products warranty or 90 days which ever is greater. Matobmobile cannot be responsible for any loss or damage that occurs during transit, we can only accept responsibility for the return once we have signed and received it. It is your responsibility to ensure that adequate cover is taken when returning items to us. We would recommend Royal Mail special delivery, as this provides insurance, is trackable and is recorded. If a product is returned as faulty and subsequently found to have no traceable fault it will be subject to a 6.99 redelivery charge before the goods will be returned, similarly if a unit is found to have physical damage upon return it will returned to the sender. For all return requests please contact our team on Tel 01628 539 984 Email : sales@matobmobile.co.uk Writing: Matomobile, Network House, Globe Park, Marlow, Bucks, SL7 1EY NB If you wish to return a product please call, email sales@matobmobile.co.uk or write to above address before returning you product. Please note that the above is for your information only and does not constitute the terms and conditions of purchase. These can be found on our website at Matobmobile , if you do not have internet access you can obtain a copy by writing to us at the above address.

Purchases will usually be shipped next working day if ordered before 2pm for UK mainland and 2-5 days for European, subject to stock availability.If you order is placed on a Friday after 2pm or Saturday / Sunday it will be delivered on Tuesday, subject to stock availability. We usually use City Link Next Business Day Delivery ( next working day before between 9am and 5pm), which will require a signature, if you are not in when your order is delivered a card will be put through your door, advising of the missed delivery, we will then attempt to deliver the package the following day and the day after that, if after three attempts at delivery we are still unsuccessful your package will be available to pick up from your local City Link Depot. European Delivery and non UK Mainland times may vary depending on the country / location. If there is any variation to the times quoted above we will contact you on the phone number supplied to advise as necessary. There are some areas of the UK we are unfortunately unable to deliver to (we are currently working with our delivery partners and hope this will change soon) which include, but not wholly limited to the following areas: Guernsey GY1 - GY9 Jersey JE1 - JE4 Isles of Scilly TR21 - TR25 & BFPO1 - BFPO999 Western Isles HS1 - HS9 Isle of Arran KA27 Isle of Cumbrae KA28 Kirkwall KW1-17 Gigha PA41 Islay PA42-49 Isle of Jura PA60 Isle of Colonsay PA61 Mull PA62-75 Iona PA76 Tiree PA77 Isle of Coll PA78 Isle of Eigg/Muck PH42 Isle of Rhum PH43 Isle of Canna PH44 Shetland Isles ZE1 - ZE3 Isle of Man IM1 - IM9 Orkney Islands KW16 Outer Hebrides HS2 Inverness IV1-IV3, IV5, IV13, IV63 Beauly IV4 Cromarty IV11 Dingwall IV15 Alness IV17 Tain IV19 Ullapool IV26 Kyle of Lochalsh IV40 Plockton IV52 We are able to deliver to a limited number of European countries (City Link International Road 2 - 5 Days) and Northern Ireland including the following : Northern Ireland Ireland If you have any further questions in relation to how long your order will take give us a call on 01628 539 984 or email sales@matobmobile.co.uk

Yes, all the phones in the Matobmobile range have the functionality to send text messages apart from: Doro Handle Plus 334, the Doro Handle Plus 326i. In addition, the Doro Phone Easy 338 can receive texts, but not send them.

Yes, all the Matobmobile handsets are SIM Free which means they work with any SIM card. So you can continue to use your existing SIM card and phone number by putting it into your new Matobmobile phone, as long as it is not through the 3 network.

If your think you phone has a fault, please consult our support resources, namely the FAQs and the Getting Started Guide and the user manual If the fault still seems apparent please contact us by emailing returns @matobmobile.co.uk or by calling 08712 226252 and we will go through any additional troubleshooting steps. If the issue can’t be resolved the phone will need to be returned please see here for the procedure for returning the phone. Please note if a product is returned as faulty and subsequently found to have no traceable fault (except peace of mind returns) it will be subject to a £6 redelivery charge before the goods will be returned. Similarly if a unit is found to have physical damage upon return it will returned to the sender with a quote for repair.

If you have damaged or broken you phone and you need to get it repaired, we can do this for you, however as with most small electrical goods the product isn’t repaired as such, it is replaced. We can arrange for a replacement unit to swap for your damaged or broken unit and you pay a flat fee for the replacement unit. If you need a quote for replacement/repair please email support@matobmobile.co.uk or call 08712 226252 and we can advise of the cost. Quite often it is relatively uneconomical to repair / replace small electrical goods; if this is the case we would advise contacting your house insurance providers, as usually they would cover the cost or repair/replacement. If you require a quote for repair/replacement for insurance purposes please email us at support@matobmobile.co.uk When any phone is returned it needs to be returned according to our returns process available here.

Once the goods have been received back, our returns team will verify the contents and confirm acceptance back. Please allow up to 5 working days for your refund or exchange to be actioned.

You can visit our online store. or you can give us a call on 01628 539 984 or email sales@matobmobile.co.uk and we will be happy to help. We accept most major credit and debit cards, you can also pay via cheque or postal order and the phone will be despatched as soon as your cheque / postal order has cleared.

Please visit our product downloads page to find user guides for your phone.Click Here

An explanation as to what the various battery statuses’ can be seen above. For further information please consult the Doro Handle Easy User Manual

When you make an outgoing call from your new phone, if the person on the other end can't hear you, or you can’t hear them please check the following: If using a Doro Handle Easy, make sure that the plastic screen protector has been removed as this covers your earpiece. Then you need to check the call volume is set correctly: On the Doro Handle Easy you can adjust the call volume whilst on a call by using the up and down buttons on the side of the handset.

Should you have any technical questions or queries relating to your easy to use mobile phone you can call our team on 0845 2177712.

To turn on the Doro Handle Easy 326 you hold down the red "phone" button for a few seconds. If the phone doesn’t turn on, check the battery is correctly inserted into the back of the phone. Ensure the battery is charged, connect the power adaptor to the phone and press the red "phone" button for a few seconds. If the phone still fails to turn on, ensure power is being supplied to the power adaptor, i.e. the plug is live and switched on. Assuming it is then leave it connected for a couple of hours and then try to turn on again.If the phone still fails to turn on it may have a fault, in which case please email support@matobmobile.co.uk or call us on 08712 226252.

If you want to top up or put credit on your mobile phone there are various ways in which you can do it. Most networks support the following methods : 1. Calling the network and paying by credit or debit card. 2. Using an Electonic swipe card (usually supplied with the SIM card), this enables you to pay by cash or card at 100000s of supermarkets and newsagents by simply gving them the swipe card and paying. 3. Visiting one of 100000s of supermarket's, newsagents, post offices and buying a top up voucher, this then gives you a code and you call the network and enter the code and it applies the credit (note not suitable for the Handleplus 324). 4. Using a cash machine, you can top at most cash machines by inserting your bank card and selecting top up and entering your mobile number. 5. Topping up online, if you visit the relevant networks website you can create an online account and top up online using a credit or debit card. Also you can refer to the documentation incuded with the sim card. If you are still having difficulties you can email sales@matobshop.co.uk or 01628 539 984

If your credit is running low (down to the last few pounds), when you make a call you will hear a message from the network telling you credit is running low. You can also call the netowrk to find out your current balance, for the relevent network number to call please visit our SIM cards page for more information. If you are still having difficulty please email sales@matobshop.co.uk or call 01628 539 984 and we will be happy to help.

All our easy to use mobile phones are sim free; this means they will accept any sim from any network. The Amplicom PT M5000 is also a Dual-band handset meaning it will work in the UK, Europe.

All our easy to use mobile phones are sim free; this means they will accept any sim from any network. The Amplicom PT M5000 is also a Dual-band handset meaning it will work in the UK, Europe.

The SOS key is pre-programmed to call 112 once pressed. As this telephone does not have an ordinary keypad we advise you to keep this key programmed to call 112. This way, in case of an emergency it is always possible to call 112 from the Doro HandlePlus 334 GSM.

An explanation as to what the various battery status’s can be seen above. For further information please consult the Doro Handle Easy User Manual If you are still experiencing difficulties call us on 08712 226252 or email support@matobmobile.co.uk

To turn on the Doro Handle Easy 326 you hold down the red "phone" button for a few seconds. If the phone doesnt turn on, check the battery is correctly inserted into the back of the phone. Ensure the battery is charged, connect the power adaptor to the phone and press the red "phone" button for a few seconds. If the phone still fails to turn on, ensure power is being supplied to the power adaptor, ie the plug is live and switched on. Assuming it is then leave it connected for a couple of hours and then try to turn on again. If the phone still fails to turn on it may have a fault, in which case please email sales@matobshop.co.uk or call us on 01628 539 984.

To turn on the Doro Handle Easy 326 you hold down the red "phone" button for a few seconds. If the phone doesnt turn on, check the battery is correctly inserted into the back of the phone. Ensure the battery is charged, connect the power adaptor to the phone and press the red "phone" button for a few seconds. If the phone still fails to turn on, ensure power is being supplied to the power adaptor, ie the plug is live and switched on. Assuming it is then leave it connected for a couple of hours and then try to turn on again. If the phone still fails to turn on it may have a fault, in which case please email support@matobmobile.co.uk or call us on 08712 226252.

To turn on the loudspeaker when making or receiving a call on the Doro Handle Plus 326i GSM answer the call or make the call using the green button, once you hear the dialling tone press the green button again and this will switch the phone into loudspeaker mode. To turn off the loudspeaker press the green button once and this will switch back to the normal speaker.

Enter the number, including the area code, and then press the red end call button on the Doro Handle Plus 326i GSM to go back to home screen. Press and hold one of the one-touch buttons until the text cursor appears. Enter a name or description for the number using the keypad and then press Menu button twice to save.

Press and hold the * (star key) to lock and unlock the keypad for 3 seconds which displays a padlock either showing the Doro Handle Plus 326i GSM keypad being locked or unlocked.

You can store up to 250 telephone numbers on the Binatone Speakeasy Mobile Plus handset.

50 Names and numbers can be stored in the Doro PhoneEasy 338 GSM

4 Names and numbers can be stored in the Doro HandlePlus 334 GSM

When you first receive the Doro Handle Plus 326i GSM, you should charge the battery for 24hours for the first time. After that, it takes approximately 5 hours to fully charge the battery. Full battery capacity will not be reached until the batteries have been charged 4-5 times. The Doro Handle Plus 326i GSM also has an automatic charging mechanism which prevents overcharging of the battery

You should initially charge the battery for at least 10 hours. Please be aware Full battery capacity will not be reached until the battery has been charged 3-4 times.

When you first receive the Amplicom PT M5010, you should charge the battery for 24hours for the first time. After that, it takes approximately 5 hours to fully charge the battery. Full battery capacity will not be reached until the batteries have been charged 4-5 times. The Amplicom PT M5010 also has an automatic charging mechanism which prevents overcharging of the battery.

It takes approximately 3 hours to fully charge the battery of the Doro PhoneEasy 338 GSM . Please be aware full battery capacity will not be reached until the battery has been charged 3-4 times.

To turn the Doro PhoneEasy 338 GSM on, press on hold the on/off switch located on land hand side of the roof of the phone, above the screen.

The SIM card holder is located behind the battery Doro PhoneEasy 338 GSM. Remove the battery if it is already installed. Insert the SIM card by carefully sliding it into the holder. Make sure that the SIM cards contacts are facing inwards and that the cut-off corner is pointing upwards. Take care not to scratch or bend the contacts on the SIM card.

On the right side of the handset at the top of the Binatone Speakeasy there is a button which needs to be held down to keep the torchlight on. Alternatively you can press the top left button on the handset to enter the menu. Scroll through the options and select permanent torch to keep the torch on permanently. Re visit this option to turn the torch off.

Pressing the green call button activates handsfree mode during a call, which allows you to speak without holding the phone. Speak clearly into the microphone at a maximum distance of 1meter (3 feet).Use the side keys +/-to adjust the loudspeaker volume. Press q to return to normal mode. Note! The handsfree function allows only one person at a time to talk. Switching between talk/listen is triggered by the sound of the person talking. Loud noises (music, etc.) in the background may interfere with the handsfree function.